11k Terms and Conditions

1. Acceptance of Terms

By accessing the 11k website at https://11k.im, creating an account, or using any feature of the platform, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use the platform.

These terms apply to all users, including registered members and visitors browsing the site. 11k reserves the right to update these terms at any time. Continued use of the platform after changes are published constitutes acceptance of the updated terms. We recommend checking this page periodically.

2. Eligibility and Age Requirements

Use of the 11k platform is restricted to individuals who meet all of the following criteria:

• You are at least 21 years of age (as required under Philippine gaming regulations).
• You are legally permitted to participate in online gaming under the laws applicable in your jurisdiction.
• You are not accessing the platform from a country or territory where online gaming is prohibited.
• You are not a current employee, contractor, or close relative of an employee of 11k.

By registering an account, you represent that you meet all eligibility requirements. 11k reserves the right to request identity verification at any time. Accounts found to be in violation of age or eligibility requirements will be suspended immediately and any associated balances may be forfeited.

3. Account Creation and Security

Each user is permitted to hold only one account on the 11k platform. Duplicate accounts are prohibited. When registering, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

If you suspect that your account has been accessed without your authorisation, you must notify 11k immediately by contacting [email protected]. 11k will not be liable for any losses or damages resulting from unauthorised access where you have not taken reasonable steps to protect your account credentials.

Accounts must not be shared with or transferred to any other person. Any attempt to access another user's account without authorisation is a violation of these terms and may result in permanent account closure.

4. User Obligations and Responsibilities

As a member of the 11k platform, you agree to use the service in a lawful and responsible manner. You must not:

• Provide false, misleading, or incomplete information at any stage of registration or identity verification.
• Use the platform for any fraudulent purpose, including collusion, match-fixing, or any form of cheating.
• Attempt to exploit technical vulnerabilities, glitches, or errors in the platform software.
• Use automated tools, bots, or scripts to interact with the platform in an unauthorised manner.
• Engage in any activity that may disrupt the normal operation of the platform or negatively affect other users.
• Use funds derived from illegal activities to make deposits or wagers on the platform.

Violation of any of these obligations may result in immediate suspension or permanent closure of your account, forfeiture of pending withdrawals, and reporting to relevant authorities where required by law.

5. Payments and Transactions in Philippine Peso

All financial transactions on the 11k platform — including deposits, wagers, and withdrawals — are processed in Philippine Peso (₱ / PHP). There are no currency conversion fees applied to member accounts, as the platform is designed exclusively for PHP transactions.

Deposits are typically credited to your account after confirmation from the payment provider. Withdrawal processing times vary depending on the method selected and may require identity verification before the first cashout is approved. For full details on supported payment channels and processing timelines, refer to the Withdrawal page.

11k does not guarantee that any specific payment method will be available at all times. The platform reserves the right to modify, suspend, or remove payment options with notice where reasonably practicable. Any suspected fraudulent transactions will be investigated and may result in account suspension pending review.

6. Limitation of Liability

The 11k platform is provided on an "as available" basis. While we make reasonable efforts to ensure that the platform operates correctly and securely, we do not guarantee uninterrupted access or error-free operation. System maintenance, technical issues, or circumstances beyond our control may result in temporary unavailability.

To the maximum extent permitted by applicable law, 11k shall not be liable for:

• Any direct, indirect, incidental, or consequential losses arising from your use of the platform.
• Loss of funds resulting from your failure to secure your account credentials.
• Technical failures, data loss, or interruptions to platform availability.
• Outcomes of wagers or gaming sessions — gaming results are determined by platform mechanics and are not guaranteed.

Nothing in these terms limits liability for fraud, gross negligence, or any liability that cannot be excluded under Philippine law.

7. Account Suspension and Closure

11k reserves the right to suspend, restrict, or permanently close any account at its discretion, including but not limited to cases involving:

• Suspected fraud, money laundering, or other illegal activity.
• Breach of any provision of these Terms and Conditions.
• Provision of false or unverifiable identity information.
• Multiple accounts registered by the same individual.
• Requests from regulatory or law enforcement authorities.

In cases of voluntary account closure, members may request closure by contacting [email protected]. Any remaining balance at the time of closure that has met withdrawal eligibility requirements will be processed in accordance with standard withdrawal procedures. Balances associated with fraudulent activity are not eligible for withdrawal.

8. Intellectual Property

All content on the 11k platform — including but not limited to the brand name, logo, page layouts, graphics, text, and software — is the property of 11k or its licensors and is protected under applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of the platform without prior written permission.

Access to the platform does not grant you any ownership rights over any content, trademarks, or other intellectual property displayed on the site.

9. Third-Party Links and External Content

The 11k platform may, from time to time, reference or link to third-party content or services. Any such references are provided for informational purposes only. 11k does not endorse, control, or accept responsibility for the content, accuracy, or practices of third-party websites or services. Accessing any third-party resource is at your own risk.

10. Changes to Terms and Applicable Law

11k may revise these Terms and Conditions at any time. Significant changes will be communicated through updates on this page. The date shown at the top of this page reflects the most recent revision. Your continued use of the platform after any update constitutes your acceptance of the revised terms.

These Terms and Conditions are governed by the laws of the Philippines. Any disputes arising from or related to your use of the 11k platform shall be subject to the exclusive jurisdiction of the appropriate courts of the Philippines.

If you have questions about these terms, contact the support team at [email protected] or visit the FAQ page for common platform questions.