11k Privacy Policy

1. What Information Does 11k Collect?

When you register for or use the 11k platform, we collect several types of information necessary to operate the service and comply with applicable requirements in the Philippines:

• Account information: Your name, date of birth, email address, mobile number, and login credentials provided during registration.
• Identity verification data: Government-issued ID details, selfie verification, and proof of address where required for account verification or withdrawal processing.
• Payment and transaction data: Records of deposits, withdrawals, wager history, and Philippine Peso (₱ / PHP) transaction amounts. No full payment card numbers are stored on our servers.
• Device and browser data: IP address, browser type, operating system, device identifiers, and mobile network information collected when you access the platform.
• Usage data: Pages visited, session duration, clicks, game sessions accessed, and navigation patterns within the platform.
• Cookies and tracking data: Information collected via cookies and similar technologies as described in Section 3 below.

We collect only the information that is reasonably necessary to provide, operate, and improve the 11k platform for Philippine users.

2. How Is Your Information Used?

11k uses the information collected for the following purposes:

• To create and manage your account, process deposits and withdrawals in Philippine Peso, and deliver the gaming and sportsbook services you request.
• To verify your identity and age eligibility as required under applicable Philippine regulations.
• To detect, investigate, and prevent fraud, money laundering, unauthorised access, and other prohibited activities on the platform.
• To send account-related communications — including transaction confirmations, security alerts, and support responses — via email or in-platform notifications.
• To analyse platform performance, improve user experience, and fix technical issues.
• To comply with legal obligations, regulatory requirements, or requests from authorised Philippine government agencies.

11k does not use your personal data to send unsolicited marketing communications without your consent, and we do not sell your personal data to third parties.

3. Cookies and Tracking Technologies

The 11k platform uses cookies — small data files stored on your device — and related technologies to support core functionality and improve your experience. Specifically:

• Essential cookies are required for login session management, security, and basic platform operation. These cannot be disabled without impairing core functionality.
• Analytical cookies help us understand how members navigate the platform, which pages perform well, and where technical issues occur. This data is aggregated and not linked to individual identities.
• Preference cookies remember settings such as language and display preferences between sessions.

You can manage or clear cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to log in or use key platform features. By continuing to use 11k after being notified of cookie use, you consent to non-essential cookies.

4. Data Storage and Security

11k takes the security of member data seriously. Personal and financial information is stored on secured servers with access controls, encryption in transit (HTTPS), and restricted internal access limited to authorised personnel who need it to perform their roles.

Payment transaction data involving Philippine Peso is handled through established payment processing channels. Full payment instrument numbers are not retained on 11k servers after transaction processing is complete.

While we apply industry-standard security practices, no system can be guaranteed completely secure. Members are responsible for keeping their own login credentials confidential and notifying 11k immediately at [email protected] if they suspect unauthorised access to their account.

Personal data is retained only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law and regulatory obligations in the Philippines.

5. Sharing Data with Third Parties

11k does not sell, rent, or trade member personal data to third parties for marketing purposes. We may share limited information in the following circumstances:

• Payment processors: Transaction data is shared with our payment service providers to process deposits and withdrawals in PHP. These providers operate under their own privacy policies and are contractually required to handle data securely.
• Identity verification services: Where identity documents are required for account verification or withdrawal approval, data may be processed by a third-party verification provider.
• Legal and regulatory disclosure: We may disclose information to Philippine government agencies, regulators, or law enforcement when legally required or when necessary to protect the safety and integrity of the platform.
• Business transfers: In the event of a merger, acquisition, or restructuring of 11k, member data may be transferred to the successor entity, subject to equivalent privacy protections.

6. Your Rights Over Your Personal Data

As a member of the 11k platform, you have rights over your personal data. These include:

• Access: You may request a summary of the personal data 11k holds about your account.
• Correction: If any of your account details are inaccurate, you may request that they be corrected. Some details can be updated directly in your account settings.
• Deletion: You may request deletion of your account and associated personal data, subject to retention obligations required by law or ongoing transaction records.
• Objection or restriction: In certain circumstances, you may object to or request restriction of how your data is processed.

To exercise any of these rights, contact the 11k support team at [email protected]. We will respond to verified requests within a reasonable timeframe. Some requests may be limited where retention is required under applicable Philippine law or for fraud prevention purposes.

7. Protection of Minors

The 11k platform is strictly for adults aged 21 and above as required under Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account was created by a minor, the account will be closed immediately and any associated data will be deleted in accordance with our account policies.

If you believe a minor has registered on the platform, please report it to [email protected] promptly so we can take appropriate action.

8. Updates to This Policy and How to Contact Us

11k may revise this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements in the Philippines. The date displayed at the top of this page indicates the most recent update. Significant changes will be communicated through the platform where reasonably practicable.

Continued use of the 11k platform after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact the 11k support team at [email protected]. You can also visit the FAQ page for answers to common account and privacy questions.